000 00318nam a2200133Ia 4500
008 200615s9999||||xx |||||||||||||| ||und||
020 _a97881203180
082 _a650
_bCUS-G
100 _aGOSEY,JOHN W.
245 0 _aCUSTERMER RELATIOSHIP MANAGEMENT ESSENTIALS
250 _a1ST
260 _bPHI
_c2003
942 _cBK
999 _c26716
_d26716