Amin,Samia <br/><br/>
Are You Being Served New Tools for Measuring Service Delivery 

 - 1st Edition 
 - Washington  The World Bank  2008 
 - 423p. 
<br/><br/><label>ISBN: </label>9780821371855 
<br/><br/><label>Dewey Class. No.: </label>080  / AMI/A