VENKATA V. RAMANA, G. SOMAYAJULU, <br/><br/>
CUSTOMER RELATIONSHIP MANAGEMENT 

 - 1ST 
 -  EXCEL BOOKS  2005 
 - 295 
<br/><br/><label>ISBN: </label>8174463216 
<br/><br/><label>Dewey Class. No.: </label>650  / CUS-V